Retail Store Manager

Maho is looking for a retail store manager to run our “tiny house” retail store concept that will be traveling between Orange Beach, Alabama; Santa Rosa Beach, Florida; Miami, Florida; Nashville, Tennessee; and Charleston, South Carolina on a seasonal basis for the next two years. 

About Maho

Maho is a sustainable coastal lifestyle brand that produces sunglasses, accessories, and apparel for women and men who love the outdoors. We are an early-stage E-Commerce company composed of smart, driven teammates committed to excellence and strategically improving our work. We are passionate, ambitious, and pragmatic and work together in pursuit of a common goal to grow a health, household name brand and push the fashion industry in a more sustainable direction.

Responsibilities

• Provide exceptional customer service, in line with Maho’s core values and brand philosophy
• Communicate aforementioned philosophy to customers
• Demonstrate exceptional product knowledge and provide expert style advice
• Communicate effectively and accurately our product fit, sizing, and unique features of each style
• Deliver an amazing shopping experience for all customers
• Update internal documentation with detailed notes to include customer tracking and sales numbers, as well as customer experience
• Understand and manage our inventory on hand, as well as policies and procedures around managing inventory
• Build and manage inventory transfers between the Store and Warehouse
• Understand, use, and manage our point of sale system
• Handle in-store customer inquiries
• Manage customer inquiries and communication
• Support Social Media activities and channels
• Product and showroom merchandising upkeep to ensure all displays meet brand aesthetic and organizational standards
• Oversee part-time retail staff and scheduling
• Assist in development and adherence to retail brand guidelines

Qualifications and Skills Required

• Bachelor’s Degree or equivalent experience
• 1-2 years of Fashion Retail Management preferred
• Committed to excellent customer experience
• Energetic, kind, patient, and adaptable
• Must be familiar with Google Sheets/Excel
• Self-directed and hard-working with a "no task is too small" attitude
• Smart and organized
• Confident in decision making
• Driven by an entrepreneurial spirit
• Able to multitask
• Able to detect problems and report information to appropriate personnel
• Available 45-50 hours per week/avg
• Flexible schedule with no other outside jobs

Compensation: Salary plus travel expenses and housing stipend, based on previous experience and expertise. 

Timing: Applications are accepted on a rolling basis. Only candidates who pass through to the interview round will be contacted.

Location: Orange Beach, Alabama; Santa Rosa Beach, Florida; Miami, Florida; Nashville, Tennessee; and Charleston, South Carolina (must be willing to travel over 2 years)

Next Steps: If you are interested in applying for this position, please email a single PDF document containing a cover letter, answers to the following questions, and a résumé to [email protected] with the subject line “Retail Store Manager [Applicant’s Name].”

1. What are the 3-5 keys to success for you in the role of E-Commerce Coordinator? How do these keys to success tie in to your strengths and experience?
2. What sets you apart for this position from other candidates with comparable qualifications and experience?